Refund policy

We offer return/exchange within 3 days from the date of receiving the product. If 3 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind. To become eligible for a return or an exchange, (i) the purchased item will only be exchanged/refunded if the customer received a damaged or different product from what they ordered, (ii) the purchased item should be unused and in the same condition as you received it, (iii) the item must have original packaging.

Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

If you need to place a return/exchange request for an eligible product/ item (as applicable) you need to send us an email at info@kokoraspices.com.

Once we verify the return product we will credit the refund using original payment method within 6-7 day.

You agree that there may be a certain category of products/items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange/return accepted request(s) (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies.