About these terms
kokoraspices.com is the online shop of Kokora Spices ("we", "us", "our").
It is run by Rue De Brew Private Limited.
Our registered address is KHASRA NO- 220,GALI NO. 64 DAULTABAD INDUSTRIAL AREA, NEAR DWARKA EXPRESSWAY GURUGRAM HARYANA - 122006, INDIA.
Our GSTIN is 06AAOCR4362H1Z4.
By using this website or placing an order, you agree to these terms, our Shipping and delivery policy and our Cancellations, returns and refunds policy. Please read them before you order. Our Privacy policy explains how we handle your personal data.
Your order
Your order is confirmed when we email you its confirmation with your order number. If you pay online, that is once the payment has gone through.
If you pay online, we hold your items for 15 minutes while you pay. An order that is not paid within 15 minutes is cancelled, and nothing is charged. If the payment still goes through after that, we go ahead with your order if the items are still in stock; if not, the payment is refunded in full automatically.
We may cancel an order, and refund anything you paid in full, if an item is out of stock, a price on the website was clearly wrong, or we can't deliver to your address. We will tell you by email.
Prices and payment
Prices are in Indian rupees and include GST. The shipping charge, and any cash-on-delivery fee, is shown at checkout before you place your order (see Shipping and delivery).
We price every order again when it is placed. If anything has changed since you filled your bag, checkout shows you the new total before anything is charged.
You can pay online with UPI, cards, netbanking or wallets through Razorpay, or by cash on delivery where the courier collects it. We never see or store your card details.
Our products
Our spices are food. Please read the ingredients and allergen information on the pack before use, and store each pack as it says: cool, dry and closed. Every pack shows its best-before date.
Photos and colours on screen are a guide. Natural spices vary a little in colour and aroma from batch to batch, and a pack may look slightly different from its photo.
Our FSSAI licence number is 10826999000391.
Cancelling an order
Write to info@kokoraspices.com or call +91 9090701043 with your order number before your order is dispatched, and we will cancel it and refund anything you paid. Once it is on its way, it can no longer be cancelled; our Cancellations, returns and refunds policy explains what happens then.
Delivery
We deliver within India. Dispatch and delivery times are estimates; Shipping and delivery explains them. If a parcel is lost or damaged before it reaches you, or arrives later than the delivery date we showed when you ordered, we put it right as our Cancellations, returns and refunds policy describes.
Your account
Keep your password to yourself: you are responsible for orders placed through your account. If you think someone else has used it, tell us straight away.
We may suspend an account that is used to misuse the shop or to harm others.
Using this website
Everything on this website, including its text, photos and designs and the Kokora name and logo, belongs to us or is used with permission. You may view it and share links to it, but not copy it for commercial use.
Please do not misuse the website: no attempts to break into it, overload it or collect data from it automatically.
If something goes wrong
We are responsible for the products we sell and for delivering what you ordered. If we fall short, we will put it right as our Cancellations, returns and refunds policy says, or refund you.
We are not responsible for losses we could not reasonably have foreseen, or for delays caused by events outside our control, such as floods or strikes.
Nothing in these terms takes away your rights as a consumer under Indian law, including the Consumer Protection Act, 2019.
Complaints and disputes
If you have a complaint, please contact us first; most problems are sorted out quickly that way. If we haven't resolved it, you can write to our Grievance Officer (see Contact us).
These terms are governed by the laws of India.
Changes to these terms
We may update these terms from time to time. The version on this page when you place an order applies to that order.
Contact
- Phone
- +91 9090701043
More ways to reach us, and our business details, are on Contact us.